Frequently Asked Questions
Find answers to frequently asked questions about our products and services.
NYV is the first Italian premium skincare brand dedicated exclusively to feet, built on the same scientific logic as facial skincare. Where most foot products are limited to moisturising, NYV offers a structured 4-step ritual: cleansing, toning, treatment, mask — with active ingredients typical of high-end facial treatments: Snail Secretion Filtrate, Argireline (Acetyl Hexapeptide-8), Colloidal Diamond, Hyaluronic Acid, St. John's Wort, Aloe Vera, Panthenol, Niacinamide, Urea, Allantoin. Each formula is developed and produced in Italy. The result is not just softer skin: it's a measurable improvement in skin quality, texture and hydration over time.
Snail Secretion (Helix aspersa) is NYV's signature ingredient — present in all four formulas for a precise reason. Rich in Allantoin, Glycolic Acid, Collagen, Elastin, and vitamins, it stimulates cell turnover, promotes tissue repair, deeply hydrates, and improves skin elasticity. Feet experience mechanical stress every day: pressure, friction, hard surfaces, which no other part of the body experiences to the same degree. Snail Secretion is one of the few natural active ingredients recognized for its ability to repair damaged skin and stimulate the formation of new, healthy tissue. It's not a trend ingredient. It is the scientific foundation of everything NYV does.
Orders placed on nyvbeauty.com are delivered in Italy within 2–3 business days.
For international deliveries, delivery times vary according to destination and are indicated at checkout.
You will receive a link by email to track the delivery of your order.
For delivery costs and availability in your country, please check the information at checkout or contact us at support@nyvbeauty.com.
We accept returns within 14 days of delivery. Consumers are advised to return products in the same condition in which they received them; any damage or handling beyond what is necessary to ascertain their nature, characteristics, and functioning may lead to a decrease in the value of the goods.
For sealed cosmetic products that are not suitable for return for hygienic reasons or health protection, the right of withdrawal lapses if the seal is removed after delivery.
To initiate a return, contact us at support@nyvbeauty.com with your order number. Once the returned products are received and verified, the refund will be processed to the original payment method within the legal time limits.
Return shipping costs are the responsibility of the customer, except in cases of defects or errors attributable to NYV.
