Refund policy
Our 14-day return policy means you have 14 days after receiving your item to request a return.
Eligibility Criteria
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at support@nyvbeauty.com. Returns should be sent to the following address:
PLUS S.R.L. – Via Cavour 42, 27035 Mede (PV), Italy
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, feel free to reach out to us at support@nyvbeauty.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong product. This allows us to evaluate the issue and make it right as quickly as possible.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in its original condition and packaging, and you must provide a receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please keep in mind that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@nyvbeauty.com.
